Winner: Outstanding Customer Service
North of England wedding awards 2013 (wedding enhancements category)
That’s right. a couple of weeks ago, at the National Railway Museum (lovely venue for a ‘do’ by the way), we dressed up to the nines, took to our seats having been nominated in the ‘Wedding Enhancements’ category (yeah, we think it’s a strange category too!) for Best Customer Service.
Now, we’ve banged on for years (albeit, to each other) that most businesses fail to really put the customer at the heart of their business, and that actually, everyone, both customers and businesses, are worse off because of it.
So, when we decided to make sure that our customers were at the forefront of our minds in every decision we took (you know like being able to offer them a parking space right outside our studio, sincerely welcoming them in and chewing the fat over a brew, giving them as much information and advice as possible so they can make an informed decision, having our workshop open to them) we hoped that customers would feel the benefit – not only in their pocket but as an experience in itself.
That’s why we really, really wanted to win this award – because we try our hardest every day to give a really fantastic experience to our customers.
Here’s a few of snippets from our voters:
We had been struggling for some time to come up with ideas for how we wanted our wedding rings to look. Iain’s calm manner and obvious expertise were a huge source of confidence and have resulted in both of us being ecstatic with the final designs.
Absolutely stunning designs of jewellery not just rings. Very helpful and friendly service he could not do enough to help and he seems to take amazing pride in all his work no matter how much or little you are spending. He makes you feel very welcome and there was no pressure with him he just advises you and shows you what he can do for you. We ended up buying our wedding rings from Iain plus a new engagement ring and all our wedding gifts plus cufflinks for all the groomsmen and the groom that matched the grooms wedding ring. I can and do highly recommend Iain.
Iain Henderson was brilliant when it came to deciding upon and buying our wedding rings. He provided expert advice on different options, was very reasonably priced and the end product is fantastic. He went the extra mile to carefully craft Clare’s wedding ring to fit around a rather awkwardly shaped engagement ring so that they fit together perfectly as if they were bought together. Very happy customers.
The service we received from Iain and his team was excellent from our firstappointment before designing our engagement ring to receiving the finished item. I couldn’t fault anything and Iain was more than happy to fit us in outside of normal working hours.We also had both wedding rings made byIain. I wouldn’t hesitate in recommendingIain to any of my friends that were interesting in having a ring made.
Amazing attention to detail, found us both our perfect wedding rings. Nothing was too much trouble and we were able to try on lots of different options with absolutely no pressure to buy. Great small studio, and evening appointments which made the whole process so easy, convenient & enjoyable! Couldn’t recommend them highly enough.
Thank you to all our customers who voted for us, we really appreciate all the kind words – we love what we do and it seems – so do our customers!
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